Refund Policy

Last updated: June 14, 2026

This Refund Policy applies to purchases and subscriptions made through Hupernex products, including CVGym and other Hupernex micro-SaaS products. Payments are processed via Midtrans, and refunds are issued back to the original payment method through the same channel.

1. Subscription Products

If you are not satisfied with a Hupernex subscription product, you may request a full refund within 7 days of your initial purchase, provided the product has not been used extensively (e.g., excessive generation, export, or download activity). After this period, subscription fees are non-refundable, but you may cancel at any time to prevent future renewals.

2. One-Time Purchases

For one-time purchases of digital products or credits, refunds may be granted within 7 days of purchase if the product or credits have not been substantially used. Once digital content has been fully delivered and used, the purchase is generally non-refundable.

3. Non-Refundable Situations

We do not provide refunds in the following cases:

• Requests made after the applicable refund window has passed;
• Accounts terminated for violation of our Terms & Conditions;
• Change of mind after substantial use of the product's features.

4. How to Request a Refund

To request a refund, email contact@hupernex.com with your order details (product name, purchase date, and email used for the transaction). We aim to respond to all refund requests within 5 business days.

5. Processing Time

Approved refunds are processed back to your original payment method via Midtrans. Depending on your bank or payment provider, it may take 5–14 business days for the refund to appear in your account.

6. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

7. Contact

For any questions about this policy, please contact us at contact@hupernex.com.